carlos_decarlos's profile

New Poster


1 Message

Mon, Feb 22, 2021 1:00 PM

Power Outage

I recently experienced a prolonged power outage and was needing to apply for service credit for Monday 2/15, Tuesday 2/16, and Wednesday 2/17. How do I go about getting these credits on the account.



Official Employee


139 Messages

2 m ago

Thank you, @carlos_decarlos for reaching out to our Community Forums! We would be more than happy to review possible credit options for your account! You have come to the right place! I see you have sent us a Private Message, thank you! We will continue to work with you directly, to reach an outcome. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here