Power outage credit

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello user_m2fmwj

We have an amazing system in place for credits for this style of situation. I included a great link here below that will show you all the details you will need to check if the interruption qualifies for credit. When you get to the bottom of the link I had sent, you will see the breakdown for how to access the link for credit, that goes as follows: 

https://www.xfinity.com/support/articles/check-service-outage

To check to see if you are eligible for a credit from a recent interruption:

• Navigate to the Status Center.
• Scroll down to the Tips in case of an outage section.
• Click the Check eligibility link.