Visitor
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5 Messages
Post-dated payment
I tried speaking to an agent about this but all I get when I say that I want to speak with a rep is how to pay my bill. I have been in the hospital 5 times in the last 6 months dealing with a multitude of issues. I fell behind on all my bills. I knew that I needed to pay xfinity to not have my service interrupted but my bank took more than I thought they would out of my last paycheck. I tried to tell the xfinity assistant that I needed to post-date my payment until the 25th because that's when my next check was coming in. It let me put in the details and said it would be post dated for the 25th. My services were turned off this morning. What am I supposed to do here? I've been a loyal customer for 23 years. I'm doing my best and just fell on hard times.
XfinityMarcus
Official Employee
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1.5K Messages
2 months ago
user_wgozby thank you for using the Xfinity Community Forums page to reach out. I understand that life happens as a customer myself, and your tenure of 23 years is greatly appreciated. I would be happy to at least take a look at your account to see what options are currently available. Please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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