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margene1636
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106 Messages

Saturday, August 31st, 2024 11:21 PM

possible scam email from xfinity

Everything associated with my account is through my Comcast email.  Today I received an email on my Yahoo account that supposedly is from Xfinity.  They said my payment method was declined.  Of course it gave a spot to click to change the payment method but I didn't do that.  I have 2 accounts with Xfinity and they didn't even mention which one it was or the amount.  And my bill isn't due until Sept. 3 for one account and Sept. 15 for the other.  I am assuming that this is a scam.  Anyone want to back me up on that?

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Updated 

2 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

3 months ago

Good evening @margene1636, and thank you for reaching out on our Community Forums tonight with your concerns over this email you received stating your payment was declined, we appreciate it! I hope you are having a great start to your holiday weekend and appreciate you bringing this to our attention. This definitely sounds like it could be spam or a phishing attempt. 

 

If you believe this to be spam or a phishing attempt, we encourage you to report it to our wonderful and dedicated Customer Security Assurance Team on their website here https://internetsecurity.xfinity.com/help/report-abuse by following the instructions listed under 'Report Spam and Phishing Emails.' When reporting spam emails, it is critical that you send us the email headers. Please do not forward the spam email. 

 

If you want us to double-check your account though just to make sure that everything is in order, we'd be happy to do so. Would you like us to review your account to confirm that everything is up to date and there is nothing odd showing? Rest assured, our team takes your security very seriously and is here to help however you need. 😀

 

(edited)

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margene1636

Contributor

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106 Messages

That would be great if you could double check the account and review it.  In mid August I did update my new Valid Thru date and Security code.  If that shows up in the review it is legit.  I am assuming I will receive and email to my Comcast email if there is a problem.  Thanks.

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3 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Wonderful, we would be happy to get your account pulled up to review @margene1636. In order to review your account, we'll need to collect a few pieces of sensitive information to locate the account and then send over an authentication code to verify the account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including an applicable unit or apartment numbers? 

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

Again

Expert

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31K Messages

3 months ago

@margene1636 FWIW, yes, it is a phishing/scam email.  Many people are getting it.

Report abuse or phishing here.

0

BruceW

Gold Problem Solver

 • 

26K Messages

3 months ago

@XfinityAlyssaA wrote: "... https://internet-security-site-web.wc-g2.cf.comcast.net/help/report-abuse ..."

The employee, yet again, posted a CSA link which is only accessible to employees, not to customers. Try https://internetsecurity.xfinity.com/help/report-abuse instead.

If you get a "Bad Request" message on my link, try opening it in a different browser or in a Private/InPrivate/Incognito window.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

0

user_aovnbn

1 Message

3 months ago

Received similar/same e-mail.  Checked account-up to date.  E-mail shows:  From:  [Edited: "Phishing Email"]
 Note mis-spelled "customer"

(edited)

1

XfinityAmandaB

Official Employee

 • 

1.6K Messages

 

user_aovnbn Thank you for letting us know! If you haven't already please use the link @Again provided or @BruceW Provided the direct site to report the message so we can help make sure other customers are not impacted. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_ujnmzb

1 Message

3 months ago

I just received the same thing an hour ago. Says my bill is overdue yet it was paid last month and isn’t due to come out yet this month.  Definitely sounds like a scam. I didn’t click on anything either 

0

user_jhkvpk

1 Message

2 months ago

I've been getting emails stating the same.  I always go to xfinity website to make sure.  

0

afja_lm139

Contributor

 • 

24 Messages

2 months ago

My wife got an e-mail stating she will be receiving a $147.50 rebate from Xfinity, no email address.  She is not the primary account holder, I am.  Anyone elsae get this scam?

5

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

afja_lm139 Please go to this link (https://internetsecurity.xfinity.com/help/report-abuse) and go to the 'Report Spam and Phishing Emails' and follow the directions from there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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afja_lm139

Contributor

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24 Messages

Did already.  Thanks.

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2 months ago

0

XfinityXanadu

Official Employee

 • 

300 Messages

Perfect! Always a good thing to remain vigilant and spread the word on any suspicious phishing emails! Any time there's a question of any email coming from us directly, checking your Xfinity email inbox for any emails with the Xfinity red "xf" badge which can only come from an Xfinity Verified Email is a great first step. A visual of what that looks like is online here for reference. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

user_ca4236

1 Message

I received the same email and was suspicious as it also went to my yahoo account and did not call me by name but called me by my yahoo email address.

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2 months ago

0

XfinityThomasA

Official Employee

 • 

1.8K Messages

 

user_ca4236 - Our team would be happy to double check that suspicious email and validate it. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_2jq4b5

1 Message

2 months ago

I got the same email today!!! I also checked my account and the account I made the payment from and all was done. This is absolutely a SCAM!!!!!

1

XfinityKei

Official Employee

 • 

1.1K Messages

@user_2jq4b5 We are glad to know you didn't provide any information through that link. I always recommend checking the sender email address to see where the email is originating from.

Our Online portal at and our Xfinity App are both great resources to check your bill, payments, and more. If you need further assistance please don't hesitate to create a new post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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