Portlanders should receive a credit or compensation

I don’t know why repairing the internet in Portland has run you through the absolute ringer and continues to do so, but I have had almost 10 full days of zero connection and 2 days with having it cut in and out constantly so it’s completely unreliable.  I need the internet for my job as well as I stream as a side hustle and I have not been able to do that bc of this. I feel that while yes the winter storm impacted some service, especially as the start of the storm, the fact that you are still not able to repair it after all this time shows that this issue is beyond the weather and all signs are pointing to a failure on your part to properly maintain your systems. I truly hope that all of us that are continuing to be impacted by this system wide failure on Comcast’s part will receive some sort of billing credit.