Portlanders should receive a credit or compensation

I don’t know why repairing the internet in Portland has run you through the absolute ringer and continues to do so, but I have had almost 10 full days of zero connection and 2 days with having it cut in and out constantly so it’s completely unreliable. I need the internet for my job as well as I stream as a side hustle and I have not been able to do that bc of this. I feel that while yes the winter storm impacted some service, especially as the start of the storm, the fact that you are still not able to repair it after all this time shows that this issue is beyond the weather and all signs are pointing to a failure on your part to properly maintain your systems. I truly hope that all of us that are continuing to be impacted by this system wide failure on Comcast’s part will receive some sort of billing credit.

Responses

EG

Expert

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110K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityMichaelC

Administrator

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4.2K Messages

1 year ago

Thanks for moving this to the correct board, @EG!

Hey, @pfunksahunk! Thanks for reaching out to us on the forums! I apologize to hear that you were caught up in that storm and glad to see that you are safe. We certainly understand the importance of a reliable connection as we work from home ourselves! Right now it looks like we are in the process of making sure credits will be taken care of. For more information have a look here. At this time can you let us know if your services have been restored?

pfunksahunk

4 Messages

Hello! Thanks to EG for moving my comment to the proper place. Xfinity assistant wouldn’t give me a customer service contact number or email because “you’re currently experiencing an outage” so I just posted onto the forum and wasnt sure where to put it.
The internet came back again sometime in the early morning and so far it’s still working. Hoping it remains stable! I really appreciate the response and hearing that credits are being worked out. Apologies for my frustration, it’s been a long two weeks!

1 year ago

XfinityKrista

Official Employee

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1.5K Messages

Thanks for taking the time to reach out.

We recently launched a new option to process a credit yourself for the time spent without service. It's perfect for situations like this. If you visit comca.st/3s4H9FM and sign in you will be taken to our service center. Scroll to the bottom and you will see an option to check for eligibility for a credit: comca.st/3cS1ec0 You will be asked a few questions regarding the interruption and based on the eligibility a credit will be issued. A computer generated email regarding the credit will be sent to the email address on file within 24 hours, and it will appear online within 72 hours and on your next bill.

If you find the link isn't working as expected please let us know, and we're happy to apply the credit through our system for you.

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1 year ago

pfunksahunk

4 Messages

Thank you!! Do you know when exactly our internet will be fully repaired so I can just apply for the credit then all at once?? Or should I keep applying every single time it goes out since it keeps going out?

1 year ago

CC_Tony

Retired Employee

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1.4K Messages

We do not have any specifics. I highly recommend checking out https://oregon.comcast.com/. A post just went up stating that 98% of the network has been restored following the power issues. As of now, I would treat each incident individually.

1 year ago

pfunksahunk

4 Messages

Okay lol. How cool to be part of the 2%. Not how I envisioned it. I would just like to have stable reliable internet considering how much I pay.

1 year ago

EG

Expert

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110K Messages

1 year ago

Quite welcome @XfinityMichaelC !

Billing

pfunksahunk

Portlanders should receive a credit or compensation

EG

XfinityMichaelC

pfunksahunk

XfinityKrista

pfunksahunk

CC_Tony

pfunksahunk

EG

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