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tstack
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643 Messages

Wednesday, December 4th, 2024 4:01 PM

Portion of 2 Year Promotion Ended

Hello, My bill increased by $25. Can someone help me with New Promo or Lower my bill for another 2 year minus $25???

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22 days ago

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XfinityBradM

Official Employee

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723 Messages

22 days ago

Hey there, @tstack. It can be frustrating when your bill changes unexpectedly, but we have options to get your entertainment services within your monthly budget! You can find all of our promotions available through our plan builder. You'll want to ensure you're logged in so you get access to the options your account is eligible for! 

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tstack

Contributor

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643 Messages

Can we do Direct messages? Done this in the past. Thanks

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22 days ago

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XfinityBradM

Official Employee

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723 Messages

The plan builder has the same promotions we have available to us and will definitely be the quicker option than working with our team. To work with our team please send us a DM with your full name and address to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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tstack

Contributor

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643 Messages

Ok will try plan builder first. Thank you 

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22 days ago

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XfinityRaul

Official Employee

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1.6K Messages

@tstack You're welcome. Please reach back out to us through here if you have any questions or concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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tstack

Contributor

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643 Messages

Currently have tv, internet and phone service not mobile and there is no option to change or remove the phone service online.

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22 days ago

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