U

Visitor

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1 Message

Friday, January 20th, 2023 2:55 PM

Closed

Poor Customer service, Liars, FRAUD

I have been a subscriber since 2015. I opened a new location account in fall of 2022 at a house I was selling the home but needed Wi-Fi for cameras. I stated this when I called seeking service. I was told I could cancel service at any time and it would be $50 a month. I gave my Amex over the phone to pay for the service. After I gave my Amex I was told they didn’t take Amex. I gave my master card over the phone to pay for the service. The next morning both of those credit cards were compromised and I had to shut them down. Red flag! Once they came and installed the box in the home I asked for the network name and password. The tech said he didn’t know and I didn’t sign up for that service. Fast forward 2 weeks later they finally got my Wi-Fi activated and said I had a new user name separate from my other account. Fast forward a month later I got a new router box delivered to the house that I didn’t order. It sat in the rain for 3 days as I didn’t order it. It is still sitting in the box in the living room and not connected. When I checked my bill I was  charged for this Wi-Fi speed I didn’t sign up for, not using and didn’t activate. I have had enough of the lies and the issues. I called yesterday about this and was told I get credited $140 for the next bill. Then I called again because I wanted to cancel the service and I was told I had a 2 year contract and I was being charged for the new service. I have canceled and I want a refund. I was told I have to pay the $75 fee even though it was billed 2 days ago for a service I didn’t sign up for and then I had to pay $140 for canceling early. You get the point. I will take this further until I get my refund.

Problem Solver

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339 Messages

2 years ago

Hey there! Thank you for taking time out of your day to post here on our forums. I would be happy to go over the current billing and see what charges are being applied. I know for myself, I like to keep on top of all my bills and seeing anything that is out of the ordinary, I bring it up immediately. Could you please send me a direct message?

 

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  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
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To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.

 

Visitor

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1 Message

2 years ago

No was no resolution to this. I put everything in the mail and sent it back 

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