3 Messages
POOR CUSTOMER SERVICE AND PROMISES NOT FULFILLED
I was promised a bill credit and told I had to be taken off the installment plan to receive it so now they refuse to honor it and they put me on another installment plan that I didn’t request and charging another deposit. The account is well notated that this was promised. A manager never called me back. Was on the phone three hours in one day with
these rude representatives that refuse to assist.
XfinityBradM
Official Employee
•
598 Messages
21 days ago
@user_x40gxv Our team can take care of that adjustment that was previously promised and clean up any billing errors. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_x40gxv
3 Messages
18 days ago
So, xfinity request for me to reach out to them about the credit they approved and promised me. The representative was rude, would not answer any of my questions but just kept saying we aren’t issuing you the credit. I know for a fact they can pull the call but refused. I asked for a phone call from a head manager they refused. The escalation department approved the credit and I even have a reference number! This is ridiculous!!!!
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