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user_6e9j4a
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2 Messages

Friday, February 28th, 2025 9:47 PM

Poor costumer service

Going though hardship do the past couple of months and they have very poor costumer service. Only care about their money. I been a costumer more than 8 years and have tolerated over charge on their behalf and rude representation as well as wrong information out and their is no help from them. 

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Updated 

1 month ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

2 months ago

@user_6e9j4a

 

Thanks for reaching out to us this is not the experience we want for our customers. Can you give me a little more detail on how we can assist you?

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user_6e9j4a

2 Messages

1 month ago

Make promotions available for long term costumers so we can stay. The employer also mentioned it that my payment went from 130 to 250 because I been a long term costumer. Also have access for us to communicate with you guys having the virtual assist is no help at all in some occasions.

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XfinityJustinC

Official Employee

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1.1K Messages

@user_6e9j4a we are always looking for ways to improve as a company, and getting valuable feedback like you provided is helpful to know where we can implement changes. I've worked with long time customers whose promotions had expired, and help find a new one. 

From experience, promotions typically are 12, 14, or 36 months. I'd be happy to do an account review to see if what is currently available, and with the hardship completely understand wanting to see about pricing options. Since I will need to gather some information to locate your account that we don't want in our public conversation. 

When you have time, please send a direct message.

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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