Visitor
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1 Message
Please wave fee
hi I closed my account and turned in equipment never heard anything from you guys until today about an outstanding balance. I ad no problem opening a now account and also a new regular account. I was just approved for over $415 from now due to my services being capped each month and now I’m being asked about something I know nothing of from several years ago… please help
EG
Expert
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114.6K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.1K Messages
6 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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