Please update my Autopay & paperless billing discount

I've got the same problem. No discount shown on my next bill and I signed up for autopay last month.

Good afternoon @user_nzqay0! Thank you for reaching out to us on our community forums. The automatic payment and paperless billing discount can take up to 45 days to appear on your bill. You mentioned you signed up for autopay last month. At the top of your monthly bill, there is a date below “Billing Date”, this date is when your monthly bill generates.

Based on when your bill generates and when the discount was applied, it may not appear until the next billing cycle generated. For example, if your bill generates on the 1st of each month and the discount was applied to your account on the 2nd or a later day in the month, the discount will not appear until the next bill generates on the first of the following month.

It has been over 3+ months since I signed up for autopay and never received the discount. Can you help me understand how I can get this applied? I pay from my bank account.

Hello, @collet3 thank you for reaching out over Xfinity Forums for support, you have contacted the right place for information on billing. I found this article on our website that has the breakdown of the automatic payment/paperless statment discount: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing. 

We started notifying customer's of changes to broadcast and regional sports fees starting in late November, and early December on customer's statements. Notifications are in the next section after the breakdown of service. 

When you sign up for a promotion, the discount is for the base service (phone, TV, Internet) so any increase to core services would be offset. Equipment, taxes, and fees can change during the life of a promotion. Here is a great article that has more information on what those are: https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill. 

@user_ejr0va​ 

You can no longer use a card for autopay -  you will need to use your bank account.  When you set that up you will get the full $10 discount again.

Do you have anything stating what date this took affect?  I only see that someone was emailed in December

Hello @blackssei! I would be happy to look into any billing questions or concerns you may have. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.