Regular Visitor
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10 Messages
Please move to Billing - Long Time Xfinity Customer with Autopay & Paperless Billing - Promotion Expired
Hello,
I'm a long time xfinity customer of over 20 years. My current promotion has expired and I've been enrolled in Every Day Pricing.
An Xfinity agent asked me to make a new post here when my promotion expired. I'm enrolled in Autopay through Checking and have paperless billing.
I'm happy with my current service and would like to continue using xfinity for my internet.
Could you please review my account and renew the promotion?
Thank you.
EG
Expert
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114.8K Messages
10 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.2K Messages
10 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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