New Poster
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1 Message
Please Help (Outage Credit)
Hello. I too have been ISO trying to request outage credit due to the Texas Winter Storm. Please help.
New Poster
•
1 Message
Hello. I too have been ISO trying to request outage credit due to the Texas Winter Storm. Please help.
Responses
ComcastValerie
Official Employee
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77 Messages
2 m ago
Hi there, @BoyMom4, thank you for reaching out. I hope you and your loved ones are doing well and staying safe during this unexpected weather events. I understand how important it is to have a reliable connection especially during times like these. I am sorry hear you have not been experiencing that reliability. Please rest assured, you have reached the right place! We can review the account and assist you with that credit request.
Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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