Please explain my bill and unexpected additional fees

Hello @Johnaaa, thank you for taking the time to reach out on social media. I understand the concern when the bill is not the amount you expected, and I'd like to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Thanks for taking the time to reach out today. I'd be happy to check into this for you. 

To access your account information will you please provide your name and the name of the account holder if different, and the full service address including city, state and zip code?

Xfinity is really on my last nerve. Each month I review my bill and find an added unexpected fee. Today I'm attempting to reach customer support to remove the line item (as I had to do the last months as well), but guess what? No customer service agents available... Do they think we won't catch the item since we're on autopay? [Edit: Netiquette] and the amount of time I've waisted disputing these fees is indefensible. If this happens one additional time - I am out and reporting this company to the BBB.