Please cancel my service

Despite multiple attempts to disconnect the internet service, I continue to get a monthly bill.

1. Please stop my service as it already should have been stopped June 29th 2024.

2. Please refund the $25 that has already gone through for July

3. Please stop billing me $25/month

Thank you for your time.

Responses

XfinityKassie

Official Employee

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1.3K Messages

4 months ago

user_b4evjl Good morning! Thank you for reaching out to our Community Forums Team for assistance with your biling. I can see how alarming this would be. I'm happy to look into your acocunt,and make any corrections needed. You should have received an email confirmation when you requested your services be disconnected. Did you receive that?

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user_b4evjl

2 Messages

Yes, I received it twice as I have requested to stop service stop thus far.

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4 months ago

0

XfinityRaul

Official Employee

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1.6K Messages

Thanks for confirming you received the confirmation email, @user_b4evjl. I would like to take a look at your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

0

Billing

user_b4evjl

Please cancel my service

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