Please cancel my account.

Hi,

Name: (removed personal information)

I'm relocating out of the country and need my account fully disconnected as of August 5, 2026 — not paused, not downgraded, a full disconnect.

I've made several attempts to complete this already and wanted to flag that upfront so I'm not routed back through the same dead ends:

• xfinity.com/cancel — page did not offer a working cancellation option for my account
• Phone (automated system) — call was cut off with an error stating it "cannot handle billing info"
• Xfinity Assistant chat — repeatedly blocked by: "Your user role doesn't have access to manage this account's billing preferences," across Billing, Account, and Moving flows
• Forums direct message — the DM feature doesn't appear to be accessible on my account, so I'm posting here instead

Given the account-permission error showing up consistently, I suspect there may be something on the account itself blocking self-service and automated cancellation — I'd appreciate a live agent looking into that directly.

I use my own router/modem, not rented equipment, so there's nothing to return.

Please confirm the disconnect date and that no charges will apply after August 5.

Thanks for your help. Since this is a public post, I didn't include my account number here — please let me know who I should send it to (or how you'd like to receive it) so we can verify the account and move this forward.