Platinum Rewards Member - Peacock Premium Entitlement Sync Issue

I am writing to formally escalate a persistent issue regarding my Xfinity Rewards Platinum benefits.

Despite my platinum member status, I have been unable to activate the Peacock Premium "On Us" benefit, and my recent support tickets have been closed without any resolution or follow-up.

I have attempted to resolve this via chat, phone, reddit forums, multiple times.

Each agent incorrectly insists that I am ineligible because I have a bulk account with my apartments or I must upgrade my internet speed to qualify.

This is a fundamental misunderstanding of the program: while there is a separate promotion for Gigabit customers, the Peacock Premium benefit for Platinum and Diamond members is a loyalty tier perk that is independent of internet speed or package type.

I am not seeing the activation banner in my Rewards portal, and I am being denied a benefit I have earned through years of loyalty. I am requesting that an Executive or Corporate Digital Care specialist manually perform an "Account Entitlement Sync" to my Xfinity ID to override these system errors and reflect my Platinum eligibility.

I’ve emailed corporate persons also to escalate this issue further.

This is a Loyalty Tier benefit, not the Gigabit

Promotion.

Policy Violation: Official policy (Xfinity Article: Activate Peacock Premium) states Platinum members "keep Peacock Premium at no cost... even if they change their package."
Denying this based on a "Bulk" billing code is a violation of these loyalty terms.

Please escalate to someone who can manual-sync Platinum Rewards.