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user_1b1xbb
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09/13/2026 7:33 PM

Platinum customer- expiring mobile promo and loyalty options

Hi there,

I’m a longtime Xfinity customer and currently a Platinum member with 1 Gig Internet and five Xfinity Mobile lines. I’ve been very happy with the service and would prefer to keep everything with Xfinity.

My current $40/month Xfinity Mobile promotional credit is expiring, which will increase my Mobile bill by $40/month. At the same time, a new fiber provider... Ezee Fiber has recently become available at my address, so I’m taking a look at my overall Internet + Mobile costs.

Before making any changes, I was hoping someone could review my account to see if there are any current loyalty, retention, or promotional offers available for an existing platinum customer.

I’d specifically like to keep my current grandfathered Xfinity Mobile plan and five lines unchanged if possible.

Thanks for any help!

Question

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1 hour ago

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XfinityAldrik

Official Employee

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2.7K Messages

1 hour ago

Thank you for reaching out to us @user_1b1xbb! I can definitely understand wanting to review your options before your promotion expires. We can review your Internet and Mobile services to see what options are available. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here.

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