Plan speeds lowered without my knowledge, yet I'm charged the same! (No, this was not due to a promo expiring)

@user_18nh85

Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing with your speed plan or receiving the speeds that you pay for. We can

 definitely do some troubleshooting to make sure you're getting the speeds that comes with your plan.

Sounds like you're on one of our old, grandfathered plans as we no longer have 600Mbps or 800Mbps https://www.xfinity.com/broadband-labels

I'll be happy to take a look at your account to review the package plan you have and to see if we can get you a better pricing plan under our new next generation plans.

 To get started please send me a direct message including your first and last name and complete service address

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