Frequent Visitor
•
10 Messages
Plan renewal
Hello.
I have always had a good experience here on forums updating my plans. My internet plan has steadily gone up and I want to look into my plan options and see if someone can find me a good deal.
Thanks in advance!
CC_Tony
Retired Employee
•
1.4K Messages
1 year ago
@Ttang, Hello! Thank you for reaching out to us. We can definitely help look into plan options for you. Please, send a Direct Message to "Xfinity Support" with your name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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