OldLadyWho's profile

Regular Visitor

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5 Messages

Mon, Oct 4, 2021 7:00 PM

plan charge not what was quoted to me

I was quoted $40/mo by 2 agents.  I am being billed $50/mo.  Description of charge says that includes $10/mo credit for autopay and paperless billing.  I have spoken to another 2 agents, one via on-line chat and one over the phone and neither can find any plan that matches $40/mo.  I believe that the 2 agents that BOTH said $40/mo do not know what INCLUDE means and they subtracted that.  OR Comcast is its usual incompetent self.  I did get a one-time $10 credit for my complaint, but that does not solve the issue if mis-selling a product.  Perhaps English as a second language is part of the problem?

Accepted Solution

Official Employee

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265 Messages

4 m ago

Hello, @OldLadyWho! Thank you for reaching out here! I apologize about the confusion with the quote. I can confirm we have many promotions that offer a $10 discount when you sign up for ecobill, and autopay. You have to sign up within the first 30 days to be eligible. If you don't do it within that time frame, you lose the discount offer all together. We are sorry to hear this was not explained to you in detail. However, the email  with the order confirmation includes the description discount option as well. If you would like for me to take another look, I can. If I may, please send a Direct Message with your name and address.

 

 

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Regular Visitor

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5 Messages

@XfinityLinda Sorry, can't find DM icon. This is not an issue of not signing up for ecobill, did that years ago. It is an issue of being quoted 40 by 2 different agents but being billed 50 and Comcast does not seem to have any record of that. The 50 does reflect the 10 discount.

Official Employee

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265 Messages

@OldLadyWho, thank you for clarifying. I am happy to look again to see if there is something comparable to what you were quoted. You may have to log out and log back into the forums in order to see the DM icon at the upper right corner of this page. 

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