plan charge not what was quoted to me
I was quoted $40/mo by 2 agents. I am being billed $50/mo. Description of charge says that includes $10/mo credit for autopay and paperless billing. I have spoken to another 2 agents, one via on-line chat and one over the phone and neither can find any plan that matches $40/mo. I believe that the 2 agents that BOTH said $40/mo do not know what INCLUDE means and they subtracted that. OR Comcast is its usual incompetent self. I did get a one-time $10 credit for my complaint, but that does not solve the issue if mis-selling a product. Perhaps English as a second language is part of the problem?