Regular Visitor
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5 Messages
plan charge not what was quoted to me
I was quoted $40/mo by 2 agents. I am being billed $50/mo. Description of charge says that includes $10/mo credit for autopay and paperless billing. I have spoken to another 2 agents, one via on-line chat and one over the phone and neither can find any plan that matches $40/mo. I believe that the 2 agents that BOTH said $40/mo do not know what INCLUDE means and they subtracted that. OR Comcast is its usual incompetent self. I did get a one-time $10 credit for my complaint, but that does not solve the issue if mis-selling a product. Perhaps English as a second language is part of the problem?
Accepted Solution
XfinityLinda
Official Employee
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409 Messages
10 m ago
Hello, @OldLadyWho! Thank you for reaching out here! I apologize about the confusion with the quote. I can confirm we have many promotions that offer a $10 discount when you sign up for ecobill, and autopay. You have to sign up within the first 30 days to be eligible. If you don't do it within that time frame, you lose the discount offer all together. We are sorry to hear this was not explained to you in detail. However, the email with the order confirmation includes the description discount option as well. If you would like for me to take another look, I can. If I may, please send a Direct Message with your name and address.
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