5 Messages

Wednesday, December 17th, 2025 6:11 PM

Plan changed without my consent

My monthly bill was suddenly higher without me making any changes to my plan. I need to talk to a live human to help me sort this out. 

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Official Employee

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2.4K Messages

2 hours ago

@user_lt7m9e You're definitely in the right place to check the promotions available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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