_avl_'s profile

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1 Message

Tue, Nov 3, 2020 10:00 AM

Plan changed, billing details haven't updated

I recently changed my plan (at least 3 business days ago), but I don't see the billing details in my account updated with the new services and charges.  How long does it take for this information to be updated in my account?

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Again

Expert

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25.8K Messages

8 m ago


@_avl_ wrote:

I recently changed my plan (at least 3 business days ago), but I don't see the billing details in my account updated with the new services and charges.  How long does it take for this information to be updated in my account?


Usually when your new billing statement is available.

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @_avl_! Thanks for posting to the Xfinity Forum again. @Again is right. You'd normally see the changes reflected after your next billing period. To make sure everything is good on our end, I can review your account to make sure your most recent order was completed. 

Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.

Official Employee

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2.5K Messages

7 m ago

Let us know if you have any additional questions, _avl_.

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