Plan builder showed $35/mo for my current 500 Mbps plan — phone renewal keyed at $65

@user_9yn6sa

Thanks for reaching out. Promotions can change daily, so we’re only able to offer the options currently available on your account as an existing customer. Online promotions once you sign in may differ and are often available for a limited time. https://www.xfinity.com/digital/offers/plan-builder 

If you send me a direct message with your first and last name and complete service address, I can review the available pricing options for you.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum