3 Messages
Plan Adjustments / Representative Assistance Needed
I have tried several times over the past few months to get in touch with a human to discuss my plan. I am not able to make adjustments via my account online and would like to speak to a representative ASAP. I have not used my phone line in a very long time and am required by my HOA to use a different provider for my cable and internet. I have been paying for two internet services and was okay with that but want to downgrade my plan (I.e., remove telephone and shift to an internet plan that more accurately reflects the service/speed I receive from Comcast as speed tests are nowhere near what my plan promises). The inability to speak to someone is beyond frustrating. Please help me communicate with an actual human. Thx!
XfinityJustinC
Official Employee
•
1.2K Messages
2 days ago
Hello, @user_nf5dra thank you for reaching out over Xfinity Forums today. You've contacted the right place for support, and from experience I've had other customers let me know that when attempting to remove service online they were unsuccessful as well. I'd be happy to do an account review to get you into a package that meets the household needs. Since I will need to gather some information we don't want inour public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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