Phone swap form Verizon to Xfinity scam

@user_q4ob0p - Thank you for taking the time to create this post! I'm sorry to hear about any frustration caused by what should be a smooth transition into our amazing Xfinity Mobile service, and I'd be happy to take a closer look at things for you today. Could you please send our team a direct message to continue?

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• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
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• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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