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Bonniebee1026
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Monday, August 25th, 2025

Phone Payoff

Hello,

I transferred six phone lines from Verizon to Xfinity and now I have a $3000 bill to pay for all my phones.  The rep said that xfinity would pay them off so how do I submit the bills for reimbursement?

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2 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

2 days ago

 

Bonniebee1026 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. We also see your DM. In the future, please wait to be invited to send a Direct Message as it is against our Forums Guidelines to send an unsolicited DM to an Official Xfinity Employee. We will reply to your DM shortly, but please make sure to follow the process in the future.

 

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