Visitor
•
1 Message
Phone payoff invoice needed
Hello, I need documentation of my phone payoff. The payment history does not reflect this, the confirmation email of said payment has no detail, the 1-800 number rep was unable to provide it, and a visit to a store did not achieve this. Please email me this documentation ASAP. Much appreciated, thank you.
XfinityDuron
Official Employee
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802 Messages
2 hours ago
I will be happy to see if there is any form of documentation regarding your device @user_v4xoz6, to begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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