Phone bill

user_v70vc0 Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry you've had to keep dealing with this. I would feel frustrated too if I kept seeing charges after canceling and was repeatedly told they would stop. I'd be happy to take a closer look and review exactly what's going on with the account, including the billing and any recent charges. Please send us a Direct Message with your full name and service address, and I'll dig into it with you. We'll work together to figure out why you're still being charged and what needs to be done to get this resolved.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum