Visitor
•
2 Messages
Phone agent lied
He told me I was signing up for 600 meg internet with unlimited data. I asked him to verify multiple times and he did. Then he sent me a form to sign. I asked him to show me the speed in writing and he said that I will get it after I approve the change (should've seen that red flag). Turns out he signed me up for 300 meg without unlimited data. Looking at this forum, it looks like that xfinity agents routinely lie to their customers. There is no way this is just a few bad apples. Xfinity must be encouraging them to lie. It's astounding to run a business like this. Actually, it is illegal to lie to customers like this (at least it is in my state). Now, I'm going to have to waste hours on the phone to fix this.
T-mobile just became available in my area and they've never lied to me. If this doesn't get fixed quickly. I will make the switch.
XfinityRay
Official Employee
•
2.8K Messages
11 hours ago
Good evening, user_4n5kz8! I would be happy to further help with your plan. The order approval link that we send accurately reflects any change or package that is being set up. We also send out automatic email confirmations after approving an order that also show the details. With our internet speeds, you can see more about all of our speed tiers at the Xfinity Mobile and Broadband Facts website at, https://www.xfinity.com/broadband-labels.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_4n5kz8
Visitor
•
2 Messages
10 hours ago
The approval link only had the price. It said nothing about the internet speed. When I told the agent I can't find it, he said I'll see it after I approve. I did get a confirmation email after the agent hung up and it was with the slower speed. I shouldn't have to wait until after I approve a change in order to see what I'm changing to. More importantly, your agents shouldn't lie to customers. I will send a direct message shortly.
0
0