Pending order on account

Thank you-I am not aware of any changes at all. My monthly autopayment comes out on the 1st of the month, that is the only thing I can think of. But there has been no changes in service or equipment

Thank you so much for this information. I am happy to take a look at your account and see what we can do to address your concerns.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.