Hi there! Thanks for taking the time out of your Friday to reach out. I can understand the importance of cancelling a subscription you no longer want. You've come to the right place. We are an expert team that can definitely help with that over social media, no problem at all. To make sure I guide you to the correct steps, do you happen to know how you originally signed up for Peacock? For example, was it activated through your Xfinity X1 TV box, Xumo Stream Box, or an Xfinity Flex device, or did you sign up directly on the Peacock website? If your Peacock subscription was activated through an Xfinity TV or streaming box, the subscription is billed by Xfinity and can be managed directly through the TV box. From there, you can view your plan details and choose to cancel, downgrade, or make changes. You can find step‑by‑step instructions here for managing or canceling your Peacock subscription at this link here. Please let me know if this helps.
XfinityGabriel
Official Employee
•
3.2K Messages
3 days ago
@user_kdtwvm
Hi there! Thanks for taking the time out of your Friday to reach out. I can understand the importance of cancelling a subscription you no longer want. You've come to the right place. We are an expert team that can definitely help with that over social media, no problem at all. To make sure I guide you to the correct steps, do you happen to know how you originally signed up for Peacock? For example, was it activated through your Xfinity X1 TV box, Xumo Stream Box, or an Xfinity Flex device, or did you sign up directly on the Peacock website? If your Peacock subscription was activated through an Xfinity TV or streaming box, the subscription is billed by Xfinity and can be managed directly through the TV box. From there, you can view your plan details and choose to cancel, downgrade, or make changes. You can find step‑by‑step instructions here for managing or canceling your Peacock subscription at this link here. Please let me know if this helps.
0
0