3 Messages
PEACOCK
Two months ago I redeemed my reward for free Peacock Premium. I was told that as a Diamond Member I would receive it at no charge as long as I am an Xfinity customer. I am still getting billed for Peacock. Spoke to countless customer service reps and no one is able to rectify this. I get promises of call backs, sales pitches for more services, etc. I am total fed up with this. Customer Service does not care!
Accepted Solution
XfinityJustinC
Official Employee
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1.4K Messages
2 years ago
@WEBBIE6000, We appreciated your time working with us to ensure your Peacock Premium activation was succesful.
We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am. Thank you for your time working with me. Have a wonderful rest of your weekend.
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CCDanielB
Official Employee
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252 Messages
2 years ago
@WEBBIE6000 Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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user_b9zxjk
1 Message
2 years ago
We had to deal with almost the same thing. Thankfully it was noticed before any of the charges went into effect, but now they don't even offer a free version.
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