S

Visitor

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2 Messages

Friday, July 14th, 2023 7:07 PM

Closed

Peacock won't cancel!

No matter where I go peacock won't cancel not on peacock not on Roku not on Amazon and it says to check Xfinity as well so can y'all cancel it! I keep getting billed over and over for it.

Expert

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110K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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870 Messages

2 years ago

Good afternoon. Check out this link to see if it helps https://www.peacocktv.com/help/article/cancellation. Most of the time you will need to log in to your account via a web browser to make changes to your plan, not through the app itself. Let us know if you have any additional questions. 

1 Message

1 year ago

I have the same issue. 

Official Employee

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2.3K Messages

We can help, @user_3vt3pq! If you sign up for Peacock through your Xfinity X1 or Xfinity Flex TV Box, you’ll be billed by Xfinity, and you can manage your Peacock subscription plan through your TV Box! This includes viewing, upgrading, downgrading or canceling your subscription.

If you signed up for Peacock directly with Peacock, you’ll be billed by Peacock and can use your existing credentials to log in on X1 or Flex. However, you’ll need to visit peacocktv.com to manage your subscription.

Can you let me know how you signed up, the steps you're taking to manage your Peacock Subscription on Xfinity, and any error codes or messages you receive along the way? Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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