Visitor
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1 Message
Peacock Subscription
Can you please tell me if I am being charged for Peacock steaming on my account? Your AI chat bot couldn't answer. Your FYI says to find our subscriptions on settings, which does not exist.
I just need to know if we are paying extra for Peacock streaming. Thank you!
XfinityNatalie
Official Employee
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1K Messages
54 minutes ago
Hey there, user_qmt8qc! Thanks for reaching out with your subscription billing concerns. I understand the importance of knowing exactly what services and subscriptions are included in your billing. Please let us know if you are having trouble viewing the billing subscription details when you follow these steps below as well.
-Open the Xfinity App
-Login in with your Primary or Manager ID.
-Tap the "Account tab" in the bottom right corner.
-Tap "Bill" under your plan to see current statements, transaction history, and active cycles.
-You may also review Understanding your XFINITY Bill to help navigate where each specific charge will show.
You will be able to confirm you are not being charged for Peacock if you do not see an itemized charge for it on your statement.
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