Visitor
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4 Messages
Peacock Premium
You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it.
Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $25.00, and indicating that my next monthly bill will be higher for it!! I don't want that.
Your first email LIED!!! I do not want to pay an extra $25 for something that is supposed to be for free!!!!!
XfinityCarolyn
Official Employee
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300 Messages
13 hours ago
@user_2dffp9 Thanks for reaching out to us about your Diamond membership. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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