Visitor
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1 Message
Peacock? And what happened to my original plan?
The xfinity plan I signed up for included peacock premium (maybe it wasn't premium... peacock with ads but I can watch anything, nothing is locked). Then I needed to remove something from my subscriptions that was causing issues and not showing up on my end so I couldn't cancel it myself. I called xfinity and told them the issue and whoever I talked to said a lot of words and somewhere in there she said the subscription was canceled now and that "for you patience I am going to upgrade you to the 500mbps fixed price for five years plan," and then she switched it and it wasn't a question she just did it. Fine, switched to a better plan isn't an issue. But now I don't have the peacock subscription and I have 500mbps when all I needed was 300 and the 300 plan came with peacock when I got it. I don't know what to do and I don't want to spend a bunch of time on the phone again.
Additionally, I don't know if I can solve this myself as the xfinity app takes 30 seconds to load each page if it even loads at all. I can't find anything on the webpage to help me.
EG
Expert
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118.4K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.9K Messages
8 hours ago
Greetings, @user_g93cn2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Peacock Premium subscription. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
(edited)
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