PC, UT inoperable service

Hello, I’d like to respectfully request a billing credit for today’s service outage, which began at 1:00 PM. The original restoration estimate of 4:20 PM was extended to 11:05 PM, resulting in over 10 hours without service. I also attempted to reach a live representative more than six times without success. Given the extended interruption, inconvenience, and difficulty obtaining assistance, I would appreciate your consideration of an appropriate service credit and an additional courtesy adjustment. Thank you for your help.