Visitor
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1 Message
Payments
I have not been able to work since June 18, 2026 due to sudden severe health issues and my bill is now past due. I owe a little under $80 but if I don't pay the minimum amount of $68.00 on the 14th of November my service will be cut off. I could pay $40 on that day and the remainder on December 13, 2026. I desperately need my service but I'm just not able to pay the amount that is due. I'm not, not paying my bill because I don't want to.. it's that I'm just unable to at the moment. I have communicated with a representative last month and explained everything to her and she was so sweet and understanding. I thanked her several times for her kindness to me but I just don't know if they will be able to help me again. I did put in a request for a representative to call me later today.
XfinityGabriel
Official Employee
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3.6K Messages
1 hour ago
Hi! Thanks for reaching out. I can undersand the concern with everything you’ve been going through including your health and being unable to work. I can also understand how important it is to keep your service connected, especially while you’re dealing with so much already. I also appreciate that you’ve been communicating with us and are doing everything you can to take care of the balance. We’d be happy to take a closer look at the account with you and see what options may be available based on your current situation and the payment you’re able to make. We’ll go over this together and make sure you have a clear understanding of the available next steps. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.
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