Hello @user_x8x41v, thank you for taking the time to leave a post. Sorry to hear you're having trouble managing your payments. I can certainly understand wanting to turn off Auto Pay, especially if you prefer to make payments manually or would like more control over when your payment is processed. You can typically turn off Auto Pay by signing in to your account online or through the Xfinity app, navigating to Billing, and then selecting Manage Auto Pay. From there, you should see the option to disable the feature. I have also attached an article on setting up or turning off automatic payments on your Xfinity account. Were you able to turn it off following the steps provided? Thank you, @EG
BruceW
Gold Problem Solver
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27.6K Messages
20 hours ago
Please see https://payments.xfinity.com/autopay
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EG
Expert
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120.2K Messages
5 hours ago
Concern moved here to the Billing help section.
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XfinityMarshante
Official Employee
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1.4K Messages
4 hours ago
Hello @user_x8x41v, thank you for taking the time to leave a post. Sorry to hear you're having trouble managing your payments. I can certainly understand wanting to turn off Auto Pay, especially if you prefer to make payments manually or would like more control over when your payment is processed. You can typically turn off Auto Pay by signing in to your account online or through the Xfinity app, navigating to Billing, and then selecting Manage Auto Pay. From there, you should see the option to disable the feature. I have also attached an article on setting up or turning off automatic payments on your Xfinity account. Were you able to turn it off following the steps provided? Thank you, @EG
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