U

Visitor

 • 

1 Message

Thu, Nov 24, 2022 5:48 AM

Payment/Billing

My internet was shut off tonight and I can’t access any of my payment and billing information at all. I had auto payment set up so it should have never shut off and now it won’t even let me pay the bill or access anything regarding it. The 24/7 support team did absolutely nothing and I even tried to call. Even when I called all I got was a robot. I don’t understand why I can’t reactivate my account and pay any bill I might have. I’ve only xfinity since the 18th of November so I don’t understand why it shut off. 

EG

Expert

 • 

96.8K Messages

6 days ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

634 Messages

6 days ago

Oh no! I know how upsetting it can be when things don't work as expected. Let's take a look at the account and see what's going on with the service.

 

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