@user_c4m3t3 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what's going on with this payment plan. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
XfinityRaul
Official Employee
•
3.3K Messages
10 minutes ago
@user_c4m3t3 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what's going on with this payment plan. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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