Visitor

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2 Messages

Tuesday, August 25th, 2026 4:58 PM

Payment

I've been trying to make my payment since the 18th and your site keeps telling me can't be processed due to technical issues. Don't tell me to clear anything or need to make setting changes on my phone because I've been paying with this phone for over a year. I will cancel my subscription if my service is slowed or turned off due to non payment because the site is not working. 

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Official Employee

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3.1K Messages

6 hours ago

 

user_s5a4ew Welcome to our community forum! I'd be frustrated if I was running into issues making a payment, so I appreciate you reaching out, so I can help :). While my team doesn't take payments, I can guide you through the process to get around that error. Are you making a payment through the Xfinity App or our online portal when you run into errors? 

 

Visitor

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2 Messages

I've tried the app and online portal 

Official Employee

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3.1K Messages

 

user_s5a4ew Thank you for letting me know. When you tried the online portal, what browser were you using? 

 

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