Visitor

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1 Message

Sunday, August 23rd, 2026 5:40 AM

payment

I owe money, but it shows no balance is due when i tried to pay

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Official Employee

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4.3K Messages

2 minutes ago

@user_e9sn5y Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the frustration if you are just trying to process a payment and are running into an error. Can you clarify for me how you are making your payment? Are you logging in via the Xfinity app to make a payment? The more information you can provide, the better we can assist you. 

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