Hello user_ocb9p2! Thanks for reaching out to us here on our Xfinity Forums. I'm sorry to read of the trouble you had with your bank account and the fraud attempt. That's a scary situation to deal with, I hope that you are able to have it resolved quickly.
You have reached one of the best teams with Xfinity, and we would love to help out. Do you need to set up a new payment option on the account? You can easily change your payment options here. For the monthly discount of $10.00 that may drop from the account until you are able to set up a new bank account for payments. Once an account is added back it can take up to 45 days for the discount to reapply.
XfinityPaula
Official Employee
•
1.9K Messages
2 hours ago
Hello user_ocb9p2! Thanks for reaching out to us here on our Xfinity Forums. I'm sorry to read of the trouble you had with your bank account and the fraud attempt. That's a scary situation to deal with, I hope that you are able to have it resolved quickly.
You have reached one of the best teams with Xfinity, and we would love to help out. Do you need to set up a new payment option on the account? You can easily change your payment options here. For the monthly discount of $10.00 that may drop from the account until you are able to set up a new bank account for payments. Once an account is added back it can take up to 45 days for the discount to reapply.
What can I help you with on the account?
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