Visitor
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1 Message
Payment
Need to set up payment arrangement but can’t get past that really frustrating assistant. I tried for over an hour in hopes it would transfer to live agent but nope just has had me in circles. Is there a way to chat with a real person without waiting on the phone for an hour or using ai which literally doesn’t work or help in any way
EG
Expert
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114.7K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.9K Messages
53 minutes ago
user_xt1ytb Happy holidays! I appreciate you allowing us an opportunity to assist you with setting up payment arrangements for your account. Let's get your details gathered to take a look at things on our end. Can you send over a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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