Payment

I made a payment on 7/11/2025 of $328.00 at payment center and my service was disrupted today 7/13/2025 payment confirmation #174665199

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XfinityThomasB

Official Employee

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2.4K Messages

5 months ago

user_v9w6dl

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_v9w6dl

Visitor

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4 Messages

Thank you for reaching back out to me so quickly

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5 months ago

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XfinityThomasB

Official Employee

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2.4K Messages

user_v9w6dl 👍Our pleasure! If you reach out to us in a direct message, we can easily investigate this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

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user_v9w6dl

Visitor

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4 Messages

I’m trying to find the direct message icon not seeing it

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5 months ago

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XfinityThomasB

Official Employee

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2.4K Messages

It looks like this was your first post, so you might need to log out, and then log back in to see the direct message option. That option does not populate until after someone's first post. user_v9w6dl

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

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user_v9w6dl

Visitor

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4 Messages

It keeps sending me to the AI virtual assistant which is not helping me

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5 months ago

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user_dbi7z3

Visitor

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1 Message

5 hours ago

I have prepaid internet. It is set up on auto pay and every month you dont automatically make the payment as set up and you turn off the service. Why is it so hard to pay you?

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user_v9w6dl

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XfinityThomasB

user_v9w6dl

XfinityThomasB

user_v9w6dl

XfinityThomasB

user_v9w6dl

user_dbi7z3

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