Payment

Hello, user_86qb3g! Thanks for taking the time out of your day to reach out about the payment. We have flexible options to extend the due date so your service stays active. I live on a budget too and understand sometimes things happen. The Payment Arrangment option has helped me before. I hope you get your hours back soon!

You can set up a Payment Arrangement using the Xfinity app once your account is past due. The option will not show while the balance is current. We are happy to check on your balance and what that would look like. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message