Monday, June 10th, 2024 2:03 PM


I cannot speak to a representative when calling or chatting but I paid my bill in cash at an approved bill payer 6/8/24, and my services were disconnected today. Please post my payment and reinstate my services that shouldn’t have been shut off. Make it easier for customers to speak with someone. 

Official Employee


1.5K Messages

1 month ago


user_386xab, Hi there! Thanks for taking the time to visit XFINITY over our forums page for help with getting the services connected. I need my services to stay connected for my job so I understand the importance of getting the services connected and with speaking with someone promptly. I'm sorry to learn about this experience. We are the right door to knock on in virtual land for support. We appreciate you greatly for that payment. For the most easiest way of doing this, have you tried using our digital option for making a payment arrangement by chatting with our XFINITY Assistant instead of a live person to get services restored? It's really more seamless and a time saver.


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